Exchange and returns

As a leading mineral fertilizer producer, we value our customers' trust and want you to be satisfied with your purchase. That's why we offer you the opportunity to exchange or return your product within 14 days of purchase, as provided by the Law of Ukraine "On Protection of Consumer Rights". However, there are some terms and conditions that must be followed in order to take advantage of this opportunity.

Categories of goods eligible for return and exchange

Not all goods can be returned or exchanged, depending on their nature and quality. Below are the categories of goods that are eligible for return and exchange:

  • Good quality goods: This is a product that has not been used, but its presentation, consumer properties, markings, labels, original packaging, as well as documents issued with the product have been preserved. You can return or exchange such goods for any reason, for example, if you change your mind or find a better option.
  • Goods of inadequate quality:This is a product that does not meet the requirements specified in the contract, description or sample. You can return or exchange such products if they have defects or damage that affect their functionality or appearance.

Methods and terms for returning complex mineral fertilizers of good quality

If you have purchased complex mineral fertilizers from us and want to return or exchange them, you need to follow these steps:

If you have any questions or problems, please contact us. Dunger LLC is always ready to help you and provide the best solution!