# DÜNGER Privacy Policy Last updated: 12.10.2026 This privacy policy explains how DUNGER LLC processes personal data on **dunger.ua** (the **“Site”**) when you contact us, shop, use an account or browse pages. It describes the purposes of processing, cookies, third-party services and how to exercise your rights. **Personal data controller:** LIMITED LIABILITY COMPANY “DUNGER” (DÜNGER brand), registered at: 35321, Rivne region, Rivne district, Nova Liubomyrka village, Promyslova Street, 6, USREOU (EDRPOU) 42637594; e-mail: [sales@dunger.com.ua](mailto:sales@dunger.com.ua), [brv@dunger.com.ua](mailto:brv@dunger.com.ua); tel.: [+38 (097) 671-53-83](tel:+380976715383) (full contact list is also on the [Contacts](https://dunger.ua/en/contacts) page). ## 1. When this Policy applies The Policy applies when you browse the Site, use contact forms, place orders in the online store, register or use an account, subscribe to a newsletter (if available), and when technical data is transmitted automatically as you open pages. Rules for using the Site and purchasing goods are set out in the [terms of use and public offer](https://dunger.ua/en/terms). ## 2. What data we process Depending on how you use the Site, the following categories of data may be processed: ### 2.1. Data you provide yourself - **Feedback and forms.** Name, phone, e-mail, message text, and other form fields - depending on how the form is configured. - **Placing an order.** Contact details (full name or company name, phone, e-mail), delivery address and/or billing address (if provided), order notes, selected delivery option and payment method. For guest checkout, data is also stored in the order record on our systems. - **Account.** E-mail address, login credentials, profile and address book data (if you add it), settings related to the account. Where two-factor authentication is enabled, related technical data for sign-in verification may also be processed. - **Sign-in with Google.** If this sign-in method is enabled, we receive a limited set of profile data from Google needed to identify the account (according to Google settings and your consent on the sign-in screen). ### 2.2. Data generated automatically - **Technical browsing data.** For example, browser type, interface language, operating system; sometimes aggregated page-view data if analytics tools are enabled (see the section on cookies and analytics). - **Form submission (service) data.** To prevent spam and abuse and to understand the source of an enquiry we may store: a typical browser identifier (_User-Agent_), the page from which the form was sent, the referring page (_referrer_), and marketing **UTM** tags (source, medium, campaign, etc.). For form records, we truncate IPv4 addresses by setting the last octet to zero. This does not mean that all technical logs or third-party services receive only a truncated IP address. - **Shopping cart.** Selected items are saved in your browser storage. If you are signed in, cart contents are also sent to our server before you place an order. When cart reminders are enabled, these details may be used for messages about an unfinished purchase. Add-to-cart events may also be sent to the analytics and advertising services described in section 6. - **Site appearance.** Your light or dark theme choice is saved in your browser storage. - **Account security.** To manage active sessions, we may store your IP address, device and browser information, activity times and approximate location derived from your browser time zone. ### 2.3. Payments Payments are made via **certified payment services** (for example, WayForPay - depending on store settings at the time of purchase). **We do not store full payment card details on our own Site.** Card or wallet data is processed by the payment provider under its own security rules and privacy policy. ## 3. Why we use data (purposes) - to provide access to Site content and improve it; - to process enquiries and applications submitted via forms; - to place, fulfil, and support orders, delivery, accounting, and to meet bookkeeping and tax requirements; - to create and maintain an account and secure sign-in (including protection against bots and fraud); - to inform you about order status or to respond using the contacts you provided; - visit and campaign effectiveness analytics - **only if the relevant tools are enabled**; - to comply with applicable laws of Ukraine. ## 4. Legal bases We process personal data on the following bases: **your consent** (where explicitly requested, e.g. a checkbox or sending a form); **performance of a contract** (purchase of goods); **legitimate interests** (protecting the Site, fraud prevention, basic analytics, improving the service) - balanced with your rights; **legal obligation** (record-keeping, taxes, responses to competent authorities where duly requested). ## 5. Cookies and similar technologies **Cookies** are small files the browser stores on your device. We use them in particular for: - **Site operation and sessions** (technical cookies, including for account sign-in); - **remembering interface language** (e.g. storing the selected language for up to one year); - **UTM marketing tags** (up to **30 days**) to understand which advert led to a contact; - **analytics and measurement** - if the administrator enables the relevant services. You can clear or block cookies in your browser settings and delete the Site’s local data. Blocking technical cookies may restrict account sign-in; clearing local data removes the cart and preferences saved in your browser. Advertising personalisation settings are also available in the relevant Google and Meta services. ## 6. Analytics, advertising and technical logs - **Google Analytics 4.** The Site uses analytics for visits and interactions, including product views, cart actions and checkout events. Google may receive page URLs, device information, IP addresses and cookie identifiers. Read how Google uses information from partner sites. - **Google Ads and Meta Pixel.** The Site uses advertising tools from Google and Meta to measure advertising performance and website interactions. These tools may use cookies and receive information about page views, product interactions and purchases. The providers explain their processing in the Google Privacy Policy and Meta Privacy Policy. - **Technical logs.** Request details, device information, IP addresses and error reports may be stored to maintain Site availability and security. ## 7. Protection against automation and spam To verify that a form was submitted by a human, **Google reCAPTCHA** or **Cloudflare Turnstile** may be used (depending on settings). These services may analyse browser behaviour and process technical data under Google’s or Cloudflare’s policies. The Site shows the required notice next to forms where the provider’s terms require it. ## 8. Sharing data and third parties We may share some data with **trusted service providers** without whom the Site cannot operate: - **CMS / backend** - storage of content, orders, forms, customer accounts; - **hosting and infrastructure** (servers, CDN) - request handling and backups; - **payment systems** - payment authorisation; - **e-mail services** - transactional messages (e.g. order confirmation or notification of a new form submission); - **carriers / delivery services** - the minimum data needed to deliver an order. - **Analytics and advertising services** - visit and interaction data described in section 6. Under agreements with such providers we require an appropriate level of data protection. If servers are located outside Ukraine, mechanisms to meet **cross-border transfer** requirements under Ukrainian law and contracts apply. ## 9. Retention We keep data **no longer than necessary** for the purposes stated in this Policy or as required by law: for example, order and financial records for bookkeeping and tax retention periods; form enquiries until the matter is resolved and for a reasonable follow-up period unless a longer period is justified. ## 10. Security We apply organisational and technical measures to protect data (access restrictions, HTTPS encryption, administrator permission separation, etc.). No measures guarantee absolute security online; if you believe your account is compromised, contact us immediately. ## 11. Your rights Under Ukrainian personal data protection law you may: - obtain confirmation of processing and access to your data; - request correction of inaccuracies; - request erasure or restriction of processing where provided by law; - object to processing based on legitimate interests where you have grounds; - withdraw consent where processing was based on consent (this does not affect lawfulness before withdrawal); - lodge a complaint with the **Parliamentary Commissioner for Human Rights of Ukraine** or a court. To exercise your rights, e-mail [brv@dunger.com.ua](mailto:brv@dunger.com.ua) or [sales@dunger.com.ua](mailto:sales@dunger.com.ua). We will reply within the statutory time limit and may ask you to verify your identity if necessary to protect others’ data. ## 12. Children The Site and products are aimed at adults and business customers. We do **not knowingly** collect personal data from children under **16** without consent from a parent or legal guardian. If you become aware that such data was provided, tell us so we can delete it. ## 13. Changes to this Policy We may update this text when Site features or legal requirements change. The current English version is available on [this privacy policy page](https://dunger.ua/en/privacy). The last update date appears at the start of the document. ## 14. Contacts for personal data matters LLC “DUNGER”, e-mail: [brv@dunger.com.ua](mailto:brv@dunger.com.ua), [sales@dunger.com.ua](mailto:sales@dunger.com.ua), tel.: [+38 (097) 671-53-83](tel:+380976715383). Order & Inquiry ## Get in touch  Order mineral and organo-mineral fertilizers directly from the manufacturer. We will help you choose the right product for your garden, farm or landscape. 2 hours response time Free product advice Personal manager Easy to get in touch Step 1 of 425% ### Hello! Let's get acquainted and help you Tell us what you are interested in? 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